Email Templates

System generated email templates can be applied to events and tasks to send to responsible parties when they are assigned or overdue.

The Assigned event and task emails are sent to responsible parties when assigned a task or event.

The Overdue event, task, and event workflow step emails are sent to responsible parties when their assigned event, task, or workflow step has passed its due date.

The Reversed event workflow notification email is sent to responsible parties when a workflow is reversed back to a step already completed by the responsible party.

All emails have certain fields that can be edited, as shown highlighted in the image below.

Bold, italic and underline features are also available. You can also add variables so that users can enter information such as reporter names or event titles into emails. To add a variable, type @, and then select an option from the drop-down list.